Terms of service

These Terms of Service govern access to and use of the website alderaine.com (the "Website"), which is operated by Alderaine, as well as all products and services offered through the Website.

Company Information
Company Name: Alderaine
Registered Address (Non-Return Address): 447 Broadway, 2nd Fl, #158, New York, NY 10013, United States
Email: support@alderaine.com

By accessing, viewing, browsing, or otherwise using the Website, you confirm that you have read these Terms of Service, understand them, and agree to be bound by them.

You may browse the Website without creating an account. However, to place an order you must register and expressly accept these Terms before completing the purchase.

The Website sells fashion apparel and accessories under the Alderaine brand. These Terms of Service form the full legal agreement that applies to Website use and any purchases made through it. They supersede any prior agreements or understandings unless we agree otherwise in writing.

We recommend that all users read these Terms carefully. If you do not accept any part of these Terms, you must not access or use the Website. If these Terms are treated as an offer, acceptance is expressly limited to these Terms.

The Website operates on Shopify Inc., which supplies the online e-commerce platform used to provide and sell products and services.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least 18 years of age, or that you have obtained permission for any minor dependents under your supervision to use this Website.

You must not use our products or services for any unlawful or unauthorized purpose, and you must not violate any laws or regulations while using the Service, including laws relating to intellectual property.

You are strictly prohibited from transmitting viruses, worms, malicious software, or any code designed to harm, disrupt, or interfere with the Service or related systems.

Any violation of these Terms may lead to immediate termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to deny service to anyone, at any time, for any reason permitted by law.

You understand that your content (excluding payment information) may be transmitted over multiple networks without encryption and may be adjusted to satisfy technical requirements. Credit card data is always encrypted during transmission.

You agree not to reproduce, copy, duplicate, sell, resell, or otherwise exploit any portion of the Service or Website without our prior written consent.

Headings are included only for convenience and do not change how these Terms are interpreted.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on the Website is inaccurate, incomplete, or not current. Website content is provided for general informational purposes and should not be relied on as the sole basis for decisions without consulting additional sources.

Certain historical information may be shown for reference only and may not reflect current circumstances. We may change Website content at any time, but we are not required to update any information.

You agree that monitoring changes to the Website is your responsibility.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for products may change at any time without notice.

We may modify, suspend, or discontinue the Service, or any part of it, at any time without notice.

We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

SECTION 5 – PRODUCTS
Some products may only be available online through the Website and may be offered in limited quantities.

We make reasonable efforts to display product images and colours as accurately as possible, but we cannot guarantee that your device's display will show the product's true appearance.

We may restrict sales to any person, household, geographic area, or jurisdiction. We may also limit quantities available or discontinue products at any time.

All product descriptions and prices may be changed without notice. Any offer for a product or service is void where prohibited.

We do not guarantee that the quality of any products, services, or information purchased or obtained will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders at our discretion, including orders that appear to be placed by dealers, resellers, or distributors.

If an order is changed or cancelled, we may try to notify you using the contact details provided at checkout.

You agree to provide accurate, complete, and up-to-date purchase and account information for all transactions and to update such information promptly when needed.

Please see our Refund & Return Policy for further details.

SECTION 7 – OPTIONAL TOOLS
We may offer access to third-party tools that we do not monitor and do not control.

You acknowledge that these tools are provided "as is" and "as available," without warranties, representations, or endorsements of any kind.

Your use of optional third-party tools is entirely at your own risk and discretion.

SECTION 8 – THIRD-PARTY LINKS
The Website may contain content, products, or services that include materials provided by third parties.

Links to third-party websites are provided solely for convenience. We are not responsible for reviewing, evaluating, or verifying the accuracy or content of third-party materials.

We are not liable for any damage or harm related to the purchase or use of goods, services, or content from third-party websites.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you submit feedback, suggestions, ideas, or other materials (whether requested or unsolicited), you agree that we may use, edit, copy, publish, distribute, and otherwise exploit those submissions without limitation.

We have no obligation to keep submissions confidential, pay compensation for them, or respond to them.

We may remove content that we consider unlawful, offensive, threatening, defamatory, or otherwise objectionable.

You agree that your submissions will not infringe the rights of any third party and will not contain unlawful or harmful content. You are solely responsible for what you submit.

SECTION 10 – PERSONAL INFORMATION
Personal information you provide through the Website is handled in accordance with our Privacy Policy. Please review our Privacy Policy for more details.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
From time to time, the Website may contain typographical mistakes, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping fees, delivery time estimates, or availability.

We may correct such errors and may update information or cancel orders at any time without notice, including after an order has been placed.

SECTION 12 – PROHIBITED USES
You may not use the Website or its content for unlawful purposes, to break laws or regulations, to violate intellectual property rights, to provide false or misleading information, to upload harmful code, to collect personal information without consent, or to interfere with security-related features.

Any breach of these prohibited uses may result in immediate termination of access.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not promise that your use of the Service will be uninterrupted, timely, secure, or free from errors.

The Service and all products provided through it are offered "as is" and "as available," without any warranties, whether express or implied, except where required by applicable consumer law.

To the fullest extent permitted by law, Alderaine is not liable for any loss, damage, or claim arising out of your use of the Service or any products obtained through it. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Alderaine, including its affiliates, officers, employees, contractors, and service providers, against claims arising from your breach of these Terms or violation of applicable law.

SECTION 15 – SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, that part will be severed and the remaining provisions will remain valid and enforceable.

SECTION 16 – TERMINATION
These Terms remain in effect unless ended by you or us.

We may suspend or terminate your access to the Service at any time if we believe you have breached these Terms.

Any obligations or liabilities incurred before termination will continue after termination.

SECTION 17 – ENTIRE AGREEMENT
These Terms, together with any referenced policies, represent the complete agreement between you and Alderaine, replacing all prior agreements, discussions, or communications.

Any uncertainty in interpretation will not be interpreted against the party that drafted the Terms.

SECTION 18 – GOVERNING LAW
These Terms of Service and any related agreements are governed by and interpreted under the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your statutory rights as a consumer to bring proceedings in your local court.

SECTION 19 – CHANGES TO TERMS OF SERVICE
You can view the most current version of these Terms at any time on this page.

We may revise or update these Terms at our discretion. Continued use of the Website after changes are posted means you accept the revised Terms.

SECTION 20 – RETURN AND REFUND
Returns are permitted within 30 days of delivery, subject to eligibility conditions.

Refunds are issued within 7 business days after approval and are returned to the original payment method. No restocking fees are charged.

Original shipping charges are not refundable, except where the item is faulty, damaged, incorrect, or not as described.

This section operates alongside your statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please see our Refund & Return Policy for further details.

SECTION 21 – CONTACT INFORMATION
For support or questions, please contact:

Company Name: Alderaine
Registered Address (Non-Return Address): 447 Broadway, 2nd Fl, #158, New York, NY 10013, United States
Email: support@alderaine.com